Intermedia Virtual Receptionist Service Offers Auto Attendant to SMBs
Most of us have adapted to interacting with a machine, rather than a live attendant, during calls to businesses. Quite competent in directing us to our desired destination, be it to someone’s extension or to find out business hours, auto attendants are replacing human receptionists to save on costs, streamline processes and make sure no call goes unanswered.While it’s a seemingly new concept for us in today’s world, virtual receptionists are looking to be the future. For example, a college in Ireland recently implemented a virtual receptionist named Sam , which has been configured to provide useful information to passersby. Though it may be awhile until it becomes the norm for customers to be greeted by a kiosk, other companies are starting small – and on the more realistic side.
Hosted Exchange provider is now going virtual with the launch of a full-featured Virtual Receptionist, complete with an answering and call routing service.
Ideal for small businesses, the virtual receptionist will provide organizations with a hosted voice service that handles inbound call routing. Packed with customizable and functional features, this new offering will help businesses present themselves in a professional manner, right from the start.
“Virtual Receptionist transparently works with a user’s existing phone service by forwarding calls to the phones they already use,” says Manlio Carrelli, CMO of Intermedia. “Businesses can immediately professionalize themselves with an automated attendant and main company number, so regardless of company size, they never miss a potential sales or customer call.”
Users of the Virtual Receptionist will enjoy local and toll-free numbers for publicizing a business and answering incoming calls; and a voice menu that greets callers, routes incoming calls and forwards calls to an unlimited number of users, whom may also receive their own extension.
In addition, the Virtual Receptionist offers users the ability to handle calls differently after business hours; as well as customizable greetings, call groups for routing calls to the appropriate contacts or teams, and simple online administration for the management of settings and viewing call history.
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Customer enquiries will be answered by a live professionally trained Virtual Receptionist in the name of the business, who will take bookings, promote special offers and forward messages. A PCI DSS compliant payment facility is also available if
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Intermedia Launches Automated Virtual Receptionist Service | A ...
There are virtual receptionist service where a live, remote receptionist answers your client calls with a friendly voice and routes calls or takes messages. And then there are virtual receptionist services that are completely automated.
Intermedia just launched the latter. Intermedia on Friday rolled out a full-featured phone answering and call routing service that targets small businesses within between one and five employees. The hosted voice service comes with plenty of functionality that may attract small business owners.
“Virtual Receptionist transparently works with a user’s existing phone service by forwarding calls to the phones they already use,” says Manlio Carrelli, CMO of Intermedia. “Businesses can immediately professionalize themselves with an automated attendant and main company number, so regardless of company size, they never miss a potential sales or customer call.”
So what does an automated virtual receptionist include?
Local and toll-free numbers that can be used to publicize your small business and answer incoming calls A Voice menu that greets callers and routes incoming calls Ability to forward calls to an unlimited number of users Ability to assign each user their own extension Flexible scheduling that lets you handle calls differently after business hours Customizable greetings allows for further personalization Call Groups that route calls across sales, customer service or other teams Online administration to manage settings and view call historyIntermedia can do more than virtual receptionist services. The company provides a well-rounded offering of cloud services for small and mid-sized businesses, including hosted Microsoft Exchange email, VoIP telephony, instant messaging, file management, security, backup, support for the full range of smartphones and tablets.
Sure, it’s not the personal touch that virtual receptionist services like Call Ruby offer. But it may also be a lot less expensive in the long run because you are typically paying a flat fee rather than worrying about going over minutes. Still, if you want that professional edge there’s no getting away from the live virtual receptionist.
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